Back Office
Made Simple
Running a café or restaurant is already tough enough — the admin shouldn’t make it harder.
That’s where I step in.
I support cafés, restaurants, and hospitality businesses with the back-office foundations that matter most — payroll and compliance, purchasing protocols, cash flow and administration, and the systems that keep everything running smoothly.
Every business is different, so the support I provide is practical, tailored, and grounded in real hospitality experience — whether you need help with a specific project or ongoing support behind the scenes.
Services
Back Office Foundations
The systems that keep hospitality businesses organised, compliant and in control.
Strong hospitality businesses don't rely on individual people remembering every task or solving the same problems each month. They rely on consistent systems that keep the business organised and give owners confidence that their business is under control.
Daou Consulting's Back Office Foundations brings these essential operational systems together into one practical approach, improving visibility, creating accountability and building a business that's easier to manage as it grows.
Each system can be implemented independently, but together they create the structure and consistency that support better decisions, make day-to-day operations easier, and help businesses grow with confidence.
Not sure where to begin?
The Purchasing & Cost Control Review is a practical starting point before exploring the services below.
Purchasing & Cost Control Review
Where purchasing costs feel higher than expected, this review helps identify what's driving the increase and where to focus first.
A focused review of how purchasing is currently being managed in your venue—highlighting inconsistent purchasing practices, cost leakage, and practical priorities for improvement.
Payroll & Compliance
Stay compliant, confident, and in control.
I help you review and strengthen the systems behind payroll — from time and attendance and Award requirements to payroll processing, superannuation, payroll tax, record keeping and reporting.
The result is a more consistent payroll process, better visibility over wage costs, and greater confidence that your payroll obligations are being managed properly.
Purchasing Protocols
Put practical controls around purchasing.
I help you establish structured purchasing processes so responsibilities are clear, supplier arrangements are properly managed, costs are monitored, and changes are identified before they quietly affect margins.
The result is a purchasing process that is disciplined, consistent and measurable — without making day-to-day operations unnecessarily complicated.
Cash Flow & Administration
Better visibility in your numbers, confidence in your decisions.
From weekly cash flow controls to structured financial administration, I help you stay on top of the numbers — without drowning in spreadsheets or paperwork.
So you can plan ahead, make informed decisions, and focus on sustainable growth.
Employment & Manager Systems
Practical systems for managing staff issues consistently and appropriately.
I help owners and managers put practical processes around common employment matters — from onboarding and documentation to performance conversations, complaints and workplace behaviour concerns.
The result is greater consistency, better records, and more confidence for managers handling day-to-day people matters.
Getting Started
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1. How Engagement Starts
A short, no-pressure discussion to understand your business, where the pressure is sitting, and whether I’m the right fit to help.
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2. Targeted Review
A focused review of a specific area — such as purchasing — to understand how it’s currently operating and where to prioritise.
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3. Clear recommendations & next steps
You’ll receive a practical roadmap outlining priorities, system improvements and support options — whether that’s targeted fixes or deeper implementation work.
How I Work
Every hospitality business operates differently, so I don’t believe in one-size-fits-all solutions.
I start by understanding how your business actually runs — your structure, your systems, and the pressure points behind the scenes.
From there, support is tailored to what you need most. That might be a one-off project to fix or set something up properly, or ongoing support to keep your back office running smoothly as the business evolves.
My focus is always on clarity, practicality, and reducing stress — not adding more layers of admin.
I start with a conversation to understand where things are at, and what support would genuinely make the biggest difference for your business.
What You Can Expect
Clear, documented systems (SOPs, checklists and templates you can actually use)
Defined responsibilities and rhythms so things don’t rely on one person’s memory
Better visibility and control across payroll, compliance, cash flow and purchasing
All support is practical, hospitality-specific and grounded in real operations — not theory.
Why Work With Me?
With over 25 years in hospitality, I understand the realities behind the numbers — not just how things should work in theory, but how they actually work day to day.
My role is to take pressure off the back office, reduce risk, and create clarity — so you can focus on your team, your guests, and running a business that’s sustainable for the long term.
Ready to simplify your back office?