Back Office
Made Simple

Running a café or restaurant is already tough enough — the admin shouldn’t make it harder.

That’s where I step in.

I support cafés, restaurants, and hospitality businesses with the back-office foundations that matter most — payroll and compliance, purchasing protocols, cash flow and administration, and the systems that keep everything running smoothly.

Every business is different, so the support I provide is practical, tailored, and grounded in real hospitality experience — whether you need help with a specific project or ongoing support behind the scenes.

Services

Back Office Foundations

A complete framework for payroll, purchasing, compliance, and cash-flow control — built for hospitality.

Daou Consulting’s Back Office Foundations framework brings together the core systems that hospitality businesses rely on to operate with confidence as they grow. Rather than treating payroll, compliance, purchasing, and cash flow as separate admin tasks, these foundations are designed to work together — creating structure, rhythm, and accountability across the back office.

Each system can be implemented independently, but they deliver the strongest results when aligned. This approach reduces margin leakage, improves decision-making, and frees owners and managers from reactive administration.

Payroll & Compliance

Stay compliant, confident, and in control.

I help you set up and maintain payroll systems, employment agreements, and processes aligned with awards, legislation, and reporting obligations — and supported by clear weekly systems — so you’re covered without the constant worry of getting it wrong.

From onboarding to ongoing compliance, I make sure the foundations are solid and up to standard.

Manager Support & Compliance

Practical frameworks for handling people issues properly.

I support owners and managers with clear, real-world tools for handling staff issues, complaints, performance conversations, and workplace behaviour concerns — consistently, fairly, and with appropriate documentation.

Built for live hospitality environments, these frameworks reduce risk, protect the business, and give managers confidence to act when it matters.

Purchasing Protocols

Make every dollar work harder.

I help you put clear purchasing processes in place, review supplier agreements, negotiate better terms, and tighten cost control — without compromising quality or relationships.

The result is stronger margins, fewer surprises, and better visibility over where your money goes.

Cash Flow & Administration

Clarity in your numbers, confidence in your decisions.

From weekly cash flow controls to structured financial administration, I help you stay on top of the numbers — without drowning in spreadsheets or paperwork.

So you can plan ahead, make informed decisions, and focus on sustainable growth.

Getting Started

  • 1. Start with a conversation

    A short, no-pressure discussion to understand your business, where the pressure is sitting, and whether I’m the right fit to help.

  • 2. Foundations Review

    A structured review of your back-office foundations — payroll & compliance, cash flow visibility, purchasing controls and systems — to identify risks, gaps, and quick wins.

  • 3. Clear recommendations & next steps

    You’ll receive a practical roadmap outlining priorities, system improvements and support options — whether that’s targeted fixes or deeper implementation work.

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How I Work

Every hospitality business operates differently, so I don’t believe in one-size-fits-all solutions.

I start by understanding how your business actually runs — your structure, your systems, and the pressure points behind the scenes.

From there, support is tailored to what you need most. That might be a one-off project to fix or set something up properly, or ongoing support to keep your back office running smoothly as the business evolves.

My focus is always on clarity, practicality, and reducing stress — not adding more layers of admin.

I start with a conversation to understand where things are at, and what support would genuinely make the biggest difference for your business.

What You Can Expect

  • Clear, documented systems (SOPs, checklists and templates you can actually use)

  • Defined responsibilities and rhythms so things don’t rely on one person’s memory

  • Better visibility and control across payroll, compliance, cash flow and purchasing

All support is practical, hospitality-specific and grounded in real operations — not theory.


Why Work With Me?

With over 25 years in hospitality, I understand the realities behind the numbers — not just how things should work in theory, but how they actually work day to day.

My role is to take pressure off the back office, reduce risk, and create clarity — so you can focus on your team, your guests, and running a business that’s sustainable for the long term.

Ready to simplify your back office?

Start a conversation